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FAQs & Troubleshooting
Fixing common issues you may run into.
How do I find a specific order?
How do I reprint a shipping label?
Why can't I see a shipping quote?
I can't get a shipping quote to display
What's the cutoff for next day shipping?
Do I have to request a separate pickup for each package?
Do you have tracking and age verification?
How do I cancel a pickup?
Can I ship to a P.O. Box
Will my packages be picked up or will I have to drop them off somewhere?
An Order Is Not Showing Up From My Shopify Integration
What happens if the recipient is not home to receive shipment?
What do I do if my shipping label does not generate?
What happens if I put the wrong address?
How do I know when a shipment will arrive?
Is there anything I'm not allowed to ship?
What type of notifications do customers get?
Is there a minimum daily pick-up charge?
Can I ship to a Rural Route?
Does ShipHub have an app on the Shopify store?
How do I know my packages won't get damaged?
Which e-commerce platforms does ShipHub integrate with?
Is shipments to a Rural Route available?
How do I submit a claim for a lost or damaged package?
How much does shipping insurance cost?
Is shipping outside Canada available?
What printer should I use to print shipping labels?
What are the restriction on the weight and size for packages?
What am I able to ship?
Can I ship oversized items?
I have a package that needs to be delivered at a specific time, can you accommodate?
Can I bulk upload orders instead of entering one by one?
I purchased a label but can't see a link to print it, what do I do?
What happens the recipient is not home to receive the package?
When will my pickup occur?
My package has not been delivered yet, what happened?
How to uninstall an app in Shopify