Click any question to expand.
How long does setup take? ▾
Under 10 minutes. Connect your Shopify or WooCommerce store in a few clicks. Orders sync automatically. We also support custom integrations with ERPs and other platforms — contact us and we'll set it up.
Do I need an online store to use ShipHub? ▾
No. Any Canadian business that ships packages can use ShipHub. Use our dashboard directly, connect your store, or integrate with your existing systems.
What integrations are supported? ▾
Shopify, WooCommerce, Etsy, eBay, and 50+ other platforms out of the box. We also support custom ERP integrations — reach out and we'll work with you.
How are your rates 30–50% lower than Canada Post? ▾
We pool the shipping volume of 200+ businesses and negotiate bulk rates with carriers. You get the same discount a company shipping 50,000 packages a month gets — even if you ship 50.
Is there a minimum volume or contract? ▾
No minimums and no contracts — ever. Ship 5 packages or 5,000, cancel anytime.
If you want to unlock deeper discounts, we offer three plans — Standard, Pro, and Pro Plus. Higher tiers get progressively better rates, but none of them require a minimum volume or commitment.
How does billing work? ▾
When you create a label, we place a pre-authorization on your card for that shipment. Once a week, we batch all your shipments together, charge the card on file, and generate an invoice. You can find every invoice and a full line-item breakdown under Settings → Billing.
Are there any additional fees or surcharges? ▾
For standard packages, the rate you see at label creation is the rate you pay. Two surcharges to be aware of:
- Oversize: packages over 48" in length or over 50 lbs incur an additional charge.
- Rural delivery: postal codes where the second character is 0 are handed off to Canada Post and typically incur an additional charge. For these destinations we recommend shipping via Canada Post directly.
All surcharges are passed through at cost and shown clearly on your invoice.
How do I get a refund? ▾
In your dashboard, open the shipment, click
More → Refund, and the refund will be issued back to your original payment method. If it's after 12AM EST, please
contact support and we'll process it for you.
Where do you deliver? ▾
Anywhere in Canada with next-day service. Rural areas and PO boxes may have limited availability. Enter your postal codes in the calculator on shiphub.ca — you'll see the exact rate in seconds.
Do I need to drop off packages? ▾
No. We pick up from your door for free. Print your labels, schedule a pickup, and a driver comes to you. No post office trips. No lines.
How do I track a package? ▾
Every shipment gets a tracking number the moment a label is created. To track a package, click the tracking link in your dashboard or in the confirmation email. For real-time updates, sign up for notifications directly on the carrier's tracking site — they'll email or text you as the package moves.
What happens if a package is lost or damaged? ▾
Every standard shipment includes $100 insurance at no charge, and additional coverage is available at checkout. If something goes wrong, we file the claim with the carrier so you don't have to.
Important: the included $100 insurance does not apply to fragile items or packages containing liquids — these ship at your own risk.
Can I schedule a pickup for a specific time? ▾
Yes. From the dashboard, request a pickup window and the carrier will arrive within it. Same-day pickup is available if booked before the daily cutoff (typically 11am local).
How do I print shipping labels? ▾
Open any order in your dashboard, click "Create Label", review, and print. Labels are PDF/PNG and work on standard printers as well as 4x6 thermal printers (Zebra, Rollo, DYMO).